The Waste Reduction Store - Foodware with a future

TAKING CARE OF OUR CUSTOMERS

Inventory Levels

AT TWRS we carefully monitor our regular customers inventory needs and protect their needs by insuring we have their product in stock. We DO NOT deplete our stock just to gain a new customer. New customers are carefully added to our client list and inventory is adjusted without compromising the needs of our committed customers. If for some reason we make a mistake (which can happen but our record is less than 99.9%) we will substitute an item at no additional cost. As a niche, boutique style business, we take care of our regular customers in a different ways.

Pricing

TWRS has kept stable pricing for over three years with minimal increases. In 2011 we have faced price increases of 8% on numerous products. Rather than pass on these increases to our regular customers, TWRS adopted changes in operation, shipping to reduce costs rather than expecting our customers to be out of pocket! And we also did while implementing a new green logistics strategy for shipping inbound and outbound products!

Transparency in certification and standards

TWRS is constantly monitoring the ‘green’ claims in the food ware industry. This means sometimes catching our own suppliers who may inadvertently or intentionally be engaging in deceptive green marketing. Us human beings are well, human, so being green is a challenge. We keep you informed when and if we discover a product we carry or is floating in the food ware market that is what we feel ‘deceptively green’.

ORDERING

Minimum orders: A minimum order is an order that is $400.00 before taxes.
Less than minimum orders: Can be accommodate if customer covers handling and shipping charges
RUSH orders: extra handling and shipping fees will apply ( $35.00 for local)

By email: Use our contact us link and list what you need and the quantities of cases
By phone: 1.866.223.6871 or 204.226.4628- simply leave a message and contact info.
By text: 204.898.2583

REGULAR CUSTOMERS: Please plan on a minimum of one business day to process your order. Local deliveries are on Tuesday and Thursday afternoons.

NEW CUSTOMERS: Please plan on a minimum of two business days to set up your account, send payment and process your order. Note: we carefully monitor and protect our existing customer’s needs, we may need a week to adjust inventory levels depending on the size of your order.

SHIPPING

CUSTOMERS IN Winnipeg

Shipping and handling is included on all orders of $400.00 or more. DELIVERIES TAKE PLACE TUESDAY AND THURSDAY AFTERNOONS. Orders received on Thursdays, Friday and Mondays will be delivered in Winnipeg on Tuesdays. Orders received on Tuesdays and Wednesdays will be delivered on Thursday afternoons.

Outside Winnipeg

A $300.00 shipping credit is applied to regularly priced orders of $2000.00 or more.

Drop Shipping

This option is available on orders of twenty cases or more of mixed product. Drop ships can reduce shipping time and shipping costs.

Location:

Our main warehouse is located in Winnipeg , MB. Canada . Winnipeg is centrally located and connected to the Trans Canada as well as the American Interstate highways. We have access to a variety of modes to ship your order: We work with a pioneer in green logistics to minimize our GHG associated with shipping. We utilize when possible trucks that are travelling partially empty to or Greyhound buses. We also work with our logistics company to measure and minimize the idling time of any trucks carrying our products and find the shortest route of travel possible.

PAYMENTS: Cheque, Credit Card through Paypal or email transfers

New and Infrequent Customers: Advance payment is required before shipping. Some exceptions may be considered. Cheques can be sent by express mail, interact e-transfers can be made from any major financial institution or credit card payments can be made through Paypal.

Regular Customers: Customers who place monthly orders for at least six months are eligible for payment terms as long as their account remains in good standing. As a small business we extend terms of twenty days at most.

Purchase Orders: Academic institutions, government departments or very large businesses are asked to provide a purchase order before we process the order.

Terms: Regular customers and customers who issue a purchase order are required to pay their invoices within fifteen days. Interest charges will be applied for customers who expect us to finance their purchases with terms beyond fifteen days.

Delinquent Accounts: Additional orders will be processed after the account is paid in full. TWRS may require advance payment on future orders if an account is delinquent more than once.

PREFERRED CUSTOMERS:

After six months of regular orders, a dedicated customer accesses different pricing levels and service than shown on our website. Preferred service varies with purchasing levels. This is our special way of thanking our dedicated customers!

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